Base station and keypads worked in Hardware Setup or Keypad Setup Wizard and on the Keypad Test but no responses are going in during polling.
Cause 1: The Source of Data is incorrect.
Solution 1:
- Open the System Checklist
- Click the button for Source of Data until it is green and reads Keypads
Cause 2 : The user has entered a multi-digit slide and doesn't have multi-digit capable keypads or is not pressing the Send key on the keypad
Solution 2: If you have G4, G3, IQ, Micro 3 or Micro+ keypads , press Send after entering a response during polling. If you have a different keypad platform, recreate the slide using one of the single-digit slide layouts.
Cause 3: The Poll Counter Threshold %.is not set correctly
Solution 3:
- Right click on the slide and open the OptionPower Properties > Response Counter screen
- Check to make sure the Threshold (%) box is set to 100
- If it is not, select the "Automatically" radio button to enable the Threshold box and set the Threshold to 100.
- If necessary, reselect the "Manually" radio button
To prevent this from being set incorrectly on newly inserted slide, perform the following steps:
- Open the System > Preferences screen from the OptionPower ribbon bar
- Make sure that the "Threshold (%)" box in the "Poll Counter" area is set to 100 (or whatever the appropriate number is for your application)
Cause 4: Update Frequency % of Keypads control is set higher than the number of keypads that are responding.
Solution 4:
- Click System on the OptionPower tab
- Click Preferences
- Set the Update Frequency % of Responses field to 0