The number on the response counter does not match the number of keypads defined in the Hardware setup or Keypad setup Wizard.

The number on the response counter does not match the number of keypads defined in the Hardware setup or Keypad setup Wizard.

Cause 1: A Named Roster is active. If a roster is active, the number of keypads defined on a roster supersedes the number of keypads defined in the hardware settings.

Solution 1:

• On the OptionPower tab, click Rosters
• In the Generic Group, click the Anonymous and then click Activate
• Close the Roster Manager

Cause 2: The D key was pressed to reduce the number of active keypads. (or Decrease to Active was clicked on the right-click menu during the slide show) This applies to OptionPower 3.2 for Office 2003 only.

Solution 2: Start the slide show. Right-click and click Increase to maximum or just press I.